Frequently asked questions
are iHi hotels chosen?
ways; some hotels are recommended to iHi by people who have stayed in
them, or by their owners. If this is the case, iHi then always checks
out the hotel's website and looks for customer reviews of the hotel on
Internet, to ascertain that the hotel really does match most, if not
all, of the iHi criteria.
Other hotels are
chosen by careful perusal of hotel websites on the Internet. We look at
the websites of hundreds of hotels in the countries we cover, check out
what they have to offer, check out visitor reviews .... and reject
about 90% of the hotels we look at, because they do not meet iHi
hotels meet all of the four criteria?
of the small hotels listed with iHi do meet all of these criteria; but
some do not. Since size is also a criteria which we do not compromise
on, finding hotels that meet all these criteria is sometimes impossible
in some areas. When we cannot find hotels that come up to our criteria
on size, location, character, welcome and
value for money (and that makes a lot of criteria to satisfy), we will
list hotels with perhaps a bit less character, or that are a bit more
expensive, or are located in a less quiet spot than we would otherwise
One example is hotels in historic Spanish
cities. Spanish cities are, by definition almost, not quiet places in
the evening; so finding quiet hotels in Spanish cities can be quite
hard! But people like to stay in historic Spanish city
so we have listed what we consider to be the best options available in
several Spanish cities. When it comes to choosing between the best
option available, and nothing at all, we prefer to provide the best
do I book hotels listed on iHi
there are two possibilities. For a minority of the hotels listed, you
will need to contact the hotel directly through its website or by
phone. Quite a few small hotels have not signed up to any online
booking portal. But many others have, particularly not quite so small
hotels; so whenever possible, iHi will direct you for further
information about the hotel and booking to one of the portals we work
I book through iHi?
we do not offer a booking service. iHi is an information site, not a
hotel booking site. We direct you in most cases to external online
booking portals, where you can book your rooms. Alternatively, you can
contact the hotel directly. iHi is not party to any transaction that
you may make using a thrid party booking portal or a particular
about the rates?
speaking, the online portals we work with offer good - indeed often the
best - rates, and rates that are in many cases better than the "rack
rate" (the standard rate for the room) which guests will pay if they
just show up without a booking and ask for a room.
do I pay?
big hotel reservation portals we work with - Hotels.com (part of the
Expedia group) and Booking.com (the largest European service)
will require a credit card for your booking. Depending on the
circumstances, the credit card will either be debited immediately, or
you will be billed by the hotel on arrival or departure. This will be
made clear when you book. If in doubt, consult the
provided by the portal through which you make your booking.
have their own policies on refunding, which are reflected by the
booking portals. The portals themselves do not generally charge a
I choose a room when using a booking portal?
you will be given a choice between different types of room, and you can
choose when you make your booking. If there is no choice, or not the
kind of choice you were hoping for (room at the back, not on the
street, for example), we suggest that you make your reservation, then
confirm directly with the hotel asking for a specific type of room.
Don't forget to tell the hotel that you have already booked online, or
else you may get yourself doubly booked. Online booking portals secure
rooms immediately you book, but they do not always send hotels the
names of people who have booked rooms until a few days before the date
does not track or record visitors and stores absolutely no information
about persons visiting this website. For further details see here.
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